Ayurmind Healthcare LLP – Cancellation Policy

Cancellation Policy

At Ayurmind Healthcare LLP, we understand that customers may occasionally need to modify or cancel their orders. This Cancellation Policy outlines the terms and conditions for order cancellations to ensure a transparent and fair process for both our customers and our company.

1. Order Cancellation Before Dispatch

Customers may request cancellation of their order before it has been dispatched from our warehouse.

• Cancellation requests must be made by contacting our customer support team.
• If the order has not been packed or dispatched, the cancellation will be processed without any cancellation charges.
• Any eligible refund will be processed to the original payment method.

2. Order Cancellation After Dispatch

Once an order has been dispatched, it cannot be cancelled.

Customers are requested to accept the delivery and refer to our Return & Replacement Policy, if applicable.

Shipping and logistics charges incurred after dispatch are non-refundable.

3. Customized & Made-to-Order Products

Orders for customized or specially manufactured products cannot be cancelled once production has commenced.

This includes products that are:

• Manufactured as per customer specifications
• Customized with branding or special modifications
• Produced exclusively against confirmed purchase orders

Advance payments made for such orders are non-refundable.

4. Bulk Orders

Bulk orders placed for dealers, distributors, institutions, hospitals, or organizations may be cancelled only with written approval from Ayurmind Healthcare LLP.

If production or procurement has already started, cancellation charges may apply depending on the stage of order execution.

5. Cancellation by Ayurmind Healthcare LLP

Ayurmind Healthcare LLP reserves the right to cancel an order under the following circumstances:

• Product becomes unavailable.
• Pricing error on the website or quotation.
• Payment could not be verified.
• Fraudulent or suspicious transaction.
• Incorrect or incomplete customer information.
• Circumstances beyond our reasonable control.

If the order is cancelled by Ayurmind Healthcare LLP after payment has been received, a full refund will be processed.

6. Refund for Cancelled Orders

If a cancellation request is approved:

• Refunds will be processed within 7–10 business days.
• Refunds will be made through the original mode of payment whenever possible.
• Banking or payment gateway processing times may vary.

7. Cancellation Request Procedure

To cancel an eligible order, customers should provide:

• Order Number
• Customer Name
• Contact Number
• Reason for Cancellation

Requests can be submitted through our official customer support channels.

8. Non-Cancellable Orders

The following orders cannot be cancelled:

• Orders already dispatched
• Customized products
• Made-to-order equipment
• Products specially procured for the customer
• International orders after dispatch
• Products manufactured specifically against customer requirements

9. Changes to Orders

Before dispatch, customers may request changes to:

• Shipping address
• Contact details
• Quantity (subject to availability)
• Billing information

Once the order has been dispatched, modifications cannot be made.

10. Contact Us

For cancellation-related assistance, please contact:

Ayurmind Healthcare LLP

📞 Customer Support: +91-7261919293

🌐 Website: www.ayurmindhospital.com

📧 Email: ayurmindhealthcare@gmail.com

Our team will be happy to assist you with your order-related queries.