Return & Replacement Policy

Ayurmind Healthcare LLP – Return & Replacement Policy

Return & Replacement Policy

At Ayurmind Healthcare LLP, we are committed to providing high-quality Panchakarma instruments, equipment, and accessories. Every product is inspected before dispatch to ensure it reaches you in excellent condition.

1. Eligibility for Return/Replacement

Returns or replacements will be accepted only under the following circumstances:

  • You receive a damaged product during transit.

  • You receive a defective or manufacturing-defect product.

  • You receive an incorrect product different from the one ordered.

  • The product has missing parts or accessories at the time of delivery.

2. Return Request Timeline

Customers must notify Ayurmind Healthcare LLP within 48 hours of receiving the product by:

  • Emailing clear photographs/videos of the issue.

  • Providing the order number and invoice.

  • Describing the problem in detail.

Requests made after 48 hours may not be eligible for replacement unless covered under a specific warranty.

3. Conditions for Acceptance

To qualify for a return or replacement:

  • The product must be unused and unaltered.

  • It must be returned in its original packaging with all accessories, manuals, and invoice.

  • The product should not show signs of installation, misuse, or physical damage caused after delivery.

4. Non-Returnable Items

For hygiene and safety reasons, the following items are not eligible for return once delivered:

  • Products that have been used or installed.

  • Customized or made-to-order products.

  • Products damaged due to improper handling, negligence, or unauthorized repair.

  • Consumable items, oils, herbs, powders, medicines, and other disposable products.

  • Clearance or special-discount items unless damaged in transit.

5. Replacement Process

Once the returned product is received and inspected:

  • If the claim is approved, a replacement will be dispatched within 7–10 business days, subject to product availability.

  • If the same product is unavailable, an equivalent product or store credit may be offered.

6. Refund Policy

Refunds will be provided only in the following situations:

  • The ordered product is unavailable and no suitable replacement can be provided.

  • A replacement cannot be arranged due to stock limitations.

  • Ayurmind Healthcare LLP approves the refund after inspection.

Approved refunds will be processed within 7–10 business days through the original payment method.

7. Shipping Charges

  • If the return is due to our error (wrong item, manufacturing defect, or transit damage), Ayurmind Healthcare LLP will bear the return and replacement shipping costs.

  • For all other cases, shipping charges are non-refundable and must be borne by the customer.

8. Warranty

Certain products may carry a manufacturer or Ayurmind Healthcare warranty. Warranty terms, if applicable, will be mentioned on the product page, invoice, or warranty card.

The warranty does not cover:

  • Normal wear and tear.

  • Accidental damage.

  • Improper usage.

  • Unauthorized modifications or repairs.

9. Inspection Rights

Ayurmind Healthcare LLP reserves the right to inspect all returned products before approving any replacement or refund. The company's decision after inspection shall be final.

10. Contact for Returns

Ayurmind Healthcare LLP

📞 Customer Support: +91-7261919293

🌐 Website: www.ayurmindhospital.com

📧 Email: ayurmindhealthcare@gmail.com

We appreciate your trust in Ayurmind Healthcare LLP and are committed to ensuring a smooth and transparent customer experience.