Warranty Policy

Ayurmind Healthcare LLP – Warranty Policy

Warranty Policy

At Ayurmind Healthcare LLP, we are committed to delivering high-quality Panchakarma instruments and equipment. Every product undergoes strict quality inspection before dispatch. This warranty policy outlines the terms and conditions under which warranty service is provided.

1. Warranty Coverage

Ayurmind Healthcare LLP warrants that its products are free from manufacturing defects in material and workmanship under normal use and proper maintenance.

The standard warranty period shall be:

  • Panchakarma Instruments (Brass, Copper & Stainless Steel): 6 Months against manufacturing defects.

  • Electrical & Electronic Products (if applicable): 12 Months from the date of invoice unless otherwise specified.

  • Wooden Products & Furniture: 6 Months against manufacturing defects only.

  • Customized Products: Warranty, if applicable, will be mentioned separately in the quotation or invoice.

Warranty becomes effective from the date of purchase mentioned on the original invoice.

2. What is Covered

This warranty covers:

  • Manufacturing defects.

  • Faulty workmanship.

  • Defects arising under normal and intended use.

  • Replacement of defective parts, wherever applicable.

  • Repair or replacement at the sole discretion of Ayurmind Healthcare LLP.

3. What is Not Covered

This warranty does not cover:

  • Normal wear and tear.

  • Cosmetic scratches, dents, discoloration, or polishing issues due to regular use.

  • Damage caused during transportation after delivery.

  • Improper installation or incorrect usage.

  • Accidental damage, fire, water, flooding, or natural disasters.

  • Corrosion caused by improper cleaning or storage.

  • Use of harsh chemicals or unsuitable cleaning agents.

  • Overloading, misuse, abuse, or negligence.

  • Unauthorized repair, modification, or alteration.

  • Damage due to improper maintenance.

  • Consumable parts and accessories unless defective at delivery.

4. Warranty Claim Procedure

To request warranty service, the customer must:

  • Contact Ayurmind Healthcare LLP within the warranty period.

  • Provide the original invoice or proof of purchase.

  • Share clear photographs or videos showing the defect.

  • Explain the issue in detail.

  • Cooperate if additional inspection or information is required.

Incomplete warranty claims may require additional verification.

5. Inspection & Approval

Upon receiving the warranty request:

  • Our technical team will inspect the claim based on the information provided.

  • If necessary, the product may be requested for physical inspection.

  • Ayurmind Healthcare LLP reserves the right to determine whether the issue is covered under warranty.

  • The company's decision after inspection shall be final.

6. Repair or Replacement

If the warranty claim is approved:

  • The product will be repaired or replaced, depending on the nature of the defect.

  • If the same product is unavailable, an equivalent product may be provided.

  • Replacement does not extend or renew the original warranty period.

7. Shipping Responsibility

  • During the warranty period, customers are responsible for safely packing the product for return, unless otherwise agreed.

  • If the warranty claim is approved due to a manufacturing defect, Ayurmind Healthcare LLP may bear the cost of return shipping or replacement shipping at its discretion.

  • If inspection finds that the issue is not covered under warranty, transportation and repair charges will be borne by the customer.

8. Limitation of Liability

This warranty is limited to repair or replacement of the defective product only.

Ayurmind Healthcare LLP shall not be liable for:

  • Loss of business.

  • Loss of income.

  • Delay in treatment or services.

  • Indirect or consequential damages.

  • Any expenses arising from product downtime.

9. Warranty Void Conditions

The warranty becomes void if:

  • The product has been modified or repaired by an unauthorized person.

  • The serial number or identification label has been removed or tampered with.

  • The product has been used for purposes other than its intended application.

  • Damage results from misuse, negligence, improper maintenance, or accidental causes.

10. Customer Care

For warranty assistance, please contact:

Ayurmind Healthcare LLP

📞 Customer Support: +91-7261919293

🌐 Website: www.ayurmindhospital.com

📧 Email: ayurmindhealthcare@gmail.com

We value your trust and remain committed to providing dependable products, prompt support, and a professional after-sales service experience.

 

Warranty Policy